Secondary schedule during work hours

#1

Hey!

I’ve looked through the docs, but can’t quite find what I want.

Basically, I would like to be able to receive alerts - hopefully with a lower priority/different notification options (No sad trombone!) - during work hours when I am not on call. For example, if my colleague is on call that week, I would still like to be able to respond to alerts in their stead, as during work hours we are both responsible for response calls.

I can keep the PagerDuty window open, but if one of us is working remotely (eg. my colleague is working from home), I may miss what has happened by the time the ack/resolve it.

Any ideas on this? The two parts to make this work for me would be:

  • A schedule that is only during work hours (Mon-Fri 7:30ish - 5ish)
  • A lower urgency alert

I’m also looking at managing this type of granular schedule via. the API, but it seems like a fundamental feature for the web interface.

Regards,
James.

#2

Hi James,

Thanks for reaching out on our Community page. You mentioned that you have already read through some documentation on this but, it sounds like our Support Hours but I don’t believe this will really apply in your situation as this change is at the Service level and effects all users (including whos on call).

Let me know if I missed anything but I don’t believe this is supported right now and I would be happy to take a Feature Suggestion for our Schedules team to take a look at.

Kind regards,
John